AQ999 Game Terms & Conditions – In Plain English

1 General Terms

AQ999 Game is an online gaming platform offering Sports Betting, Live Casino, and a variety of gaming services to users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between AQ999 Game and its users.

By using this platform, you confirm that you have fully read, understood, and agreed to these Terms & Conditions. If you do not agree, please refrain from using the platform.

AQ999 Game reserves the right to modify these Terms & Conditions at any time. Any changes will be announced on the website and the "Last Updated" date will be revised accordingly. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

2 Account Registration

To open an account at AQ999 Game, the following conditions must be met:

• You must be 18 years of age or older.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each individual may register only one account. Multiple accounts per person are strictly prohibited.
• Your account password must be kept strictly confidential. Do not allow anyone else to access your account.
• Transferring or selling your account to a third party is strictly prohibited.

If an account is opened with false information, or if inaccurate information is discovered later, AQ999 Game reserves the right to close the account and forfeit the balance. It is therefore essential to provide your correct name, address, and contact details at registration.

We may request a copy of your National ID or passport at any time for account verification purposes. Withdrawals may be restricted until the KYC (Know Your Customer) process is completed.

3 Age Verification

AQ999 Game strictly enforces an 18+ policy. Use of the platform by minors is strictly prohibited.

At the time of registration, you must confirm that you are 18 years of age or older. We may request a government-issued ID to verify your age at any time.

• Accepted documents for age verification: National ID (NID), passport, or driving licence.
• Any account found to belong to a minor will be closed immediately.
• Any funds deposited under the name of a minor will not be refunded.

4 Deposits & Payments

AQ999 Game currently supports the following payment methods: bKash, Nagad, Rocket, and direct bank transfer.

• Minimum Deposit: ৳100 (one hundred BDT).
• Maximum Deposit: Daily limits are set based on your account level.
• Deposits are usually instant. If there's a delay for any reason, please contact our support team.
• Deposits must be made only from a payment account registered in your own name.
• Payments from third-party accounts or cards will not be accepted and such transactions will be cancelled.

AQ999 Game does not charge any deposit fees. However, your payment provider may apply their own charges, which are beyond AQ999 Game's control.

5 Withdrawal Policy

The following conditions apply when withdrawing winnings from AQ999 Game:

• Minimum Withdrawal: ৳500 (five hundred BDT).
• Processing Time: Typically within 1 to 24 hours.
• Withdrawals will only be processed to the same payment method used for the original deposit.
• Large withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals may be withheld if bonus requirements have not been met.
• Withdrawals may be temporarily placed on hold for investigation if suspicious activity is detected.

Withdrawal requests generally cannot be cancelled once submitted. Please double-check all details before confirming your request.

6 Bonuses & Promotions

AQ999 Game offers a range of bonuses and promotions. Each bonus comes with its own terms that must be followed.

• Welcome Bonus: Applicable to new members on their first deposit. Specific wagering requirements must be met before the bonus amount can be withdrawn.
• Reload Bonus: Awarded on a weekly or monthly basis for regular members.
• Cashback: Cashback is paid at a fixed rate on losses within a specified time period.
• Free Spins: Applicable to select slots games and automatically voided upon expiry.

If any evidence of bonus abuse is found — such as claiming bonuses from multiple accounts or coordinated betting — the relevant bonus and winnings will be forfeited and the account may be suspended.

7 Gaming Rules

The following rules must be followed while playing games on AQ999 Game:

• All game outcomes are determined by a certified RNG (Random Number Generator), ensuring complete impartiality.
• AQ999 Game reserves the right to void any round where a technical error has caused an abnormal game result.
• Using bots, scripts, or any automated software to play is strictly prohibited.
• If you encounter any errors or issues during a game, please report them to the support team immediately.
• Match-fixing or placing bets using insider information in Sports Betting is strictly prohibited.

In Live Casino games, the dealer's decision is final. Claims outside the scope of game rules will not be accepted. Any dispute with AQ999 Game must first be raised with our support team for resolution.

8 Responsible Gaming

AQ999 Game takes responsible gaming very seriously. We believe gaming should be enjoyable — not stressful.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits whenever you choose.
• Loss Limit: An automatic game stop mechanism that activates once a set loss limit is reached.
• Cooling-Off: Take a temporary break ranging from 24 hours up to 30 days.
• Self-Exclusion: You can self-close your account for an extended break whenever you need.

For more details, visit our Responsible Play View page.

9 Account Suspension & Termination Policy

AQ999 Game reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Registering with false or incorrect information.
• Operating multiple accounts.
• Bonus abuse or fraudulent activity.
• Hacking, spamming, or any other illegal activity.
• If the account holder is found to be a minor.
• Suspected involvement in money laundering or other financial crimes.

Upon account closure, any legitimate balance will be returned once the investigation is complete. However, if fraud is established, the entire balance may be forfeited.

10 Privacy & Security

AQ999 Game places the highest priority on protecting your personal information. To read our full privacy policy, Privacy Policy View page.

• All transactions are secured with 256-bit SSL encryption.
• Your information is never sold to third parties.
• Use a strong password to keep your account secure.
• If you notice any suspicious activity, report it to our support team immediately.

11 Changes & Amendments

AQ999 Game reserves the right to amend these Terms & Conditions, in part or in full, at any time. For significant changes, notice will be sent to your registered email or posted on the platform.

Continued use of the platform after any changes takes effect means you have accepted the updated terms. We recommend checking this page regularly.

For any questions or complaints, please get in touch with us: support@aq999game.app